- September 2, 2025
- Posted by: admin
- Category: Milieu News
Milieu Consulting has produced a new study for the European Labour Authority (ELA) on how EU Member States — plus Iceland, Liechtenstein and Norway (the “EU+”) — are advancing towards seamless, digital cross-border social security services. The report maps national initiatives that support cross-border coordination outside of EESSI and assesses their digital maturity.
What the study covers
The analysis applies a tailored maturity framework across five dimensions relevant to cross-border services: user accessibility, digital administration, systems interoperability, network security and data protection, and error/fraud detection.
Headline findings
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User access is improving: online applications are increasingly available to mobile citizens.
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Digital administration is expanding, though complex cross-border cases still often require manual handling.
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Interoperability outside EESSI remains limited, slowing fully seamless exchanges.
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Network security and data protection are highly advanced.
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Tools to detect error and fraud are growing, supporting more targeted controls.
Concrete progress
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24 of 30 countries now offer online EHIC requests.
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25 countries enable digital PD A1 applications.
Methodology and partners
The study is based on desk research and qualitative interviews with national social security institutions across the EU+. Milieu Consulting led the work together with Eftheia, under contract to ELA.